Policies

Returns and refunds

Last updated October 21, 2026

If Kiss isn’t right for your skin, you have 180 days to tell us. You get your money back, even if you opened and used the product.

Our 180-day money back guarantee

You can ask for a refund or an exchange within 180 days of the date your order was delivered. That applies to opened and used products, not only unopened ones. We would rather you find out whether it works for your skin than leave a bottle unopened because you are worried about returning it.

How to request a refund

  • Email [email protected], or text or WhatsApp (888) 212-7043, within 180 days of delivery.
  • Tell us your order number or the email you used at checkout, and what didn’t work for you. If you had a reaction, tell us that too so our pharmacist can follow up.
  • We may ask for a photo of the product. For unopened items we may ask you to send them back; for opened items we usually won’t.
  • We confirm your refund within 2 business days of hearing from you.

What we refund

We refund the price you paid for the products, to the card or wallet you paid with. Original shipping charges aren’t refunded unless the problem was our mistake.

If we ask you to send something back, we email you a prepaid return label, so returns cost you nothing.

Damaged, leaking or wrong items

If your order arrives damaged, leaking or with the wrong product, contact us within 30 days of delivery with a photo. We replace it or refund it in full, including shipping, and you don’t need to send anything back.

Pre-orders and cancellations

You can cancel a pre-order or any order that hasn’t shipped yet for a full refund, including shipping. Once an order ships, the 180-day guarantee applies.

Limits

The guarantee covers one refund per product per customer, so you can try something new without risk. Products bought from another store or reseller should be returned to where you bought them. Gift cards and discounts already applied aren’t refunded as cash.

When the money arrives

Refunds go back through Stripe, our payment processor. Most banks show the refund within 5 to 10 business days after we issue it.