Have some questions?

Our products are vegan but not certified vegan yet, getting certified is expensive and we are looking forward to getting certified soon. However, we conduct extensive research on all of our chosen ingredients to ensure that they meet our strict efficacy, safety, and sustainability standards.

Yes! All our products are cruelty-free.

Tightly close all lids and caps after opening. Storing your products in a cool, dry place, and using clean hands to obtain the product will help maintain its integrity and extend its shelf life.

Extreme temperature changes can alter the consistency of the product. 

Most of our products have a shelf life of about 12 months after opening. On the back of every label, we list a POA (period after opening) symbol. It should look like a little open jar with a number and the letter M (months). This will help you determine how long each product is good for after opening.

We offer Free Shipping on orders over $49 to the US, PR & Canada.

Kiss formulates all orders the same week you order, please allow up to 5 days for your order to ship. Every bottle is made fresh in small batches and labeled with the name of who formulated your bottle.

Currently, we ship to all 50 states in the US, Puerto Rico, and Canada. 

Yes!

Unfortunately, any order that exceeds $20 USD may be subject to import duties and fees, taxes and other charges. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. Kiss does not collect any duties and/or taxes and we cannot predict what your charges may be.

Once your order has shipped, we are unable to refund any shipping costs incurred should you not accept the customs charges. If you wish to cancel your order prior to shipping, please contact hello@kiss.care.

We’re so sorry about this! Please email hello@kiss.care with your order number and a photo for reference, if applicable.

Our customer service team will assist with making it right!

Please email us at hello@kiss.care as soon as possible if you would like to cancel your order, and we’ll try our best to process your request!

Each product page has a how-to recycle tab with further instructions! 

Generally, we recommend recycling empty tubes and bottles according to your city's guidelines. You can also repurpose our containers.

Thank you so much for taking the initiative to be eco-responsible! If you want to learn more about our work on sustainability, visit our blog.